The SurRural Librarian

I was just writing an article for the my state librarian org. newsletter about the new site I made for my school using WordPress, and trying to convey my love of open source.

I understand the concern some folks have about using software that doesn’t come with access to a paid “support” staff. I agree, the idea that you could get excellent, free software, and access to people who would answer your questions quickly without asking for anything in return, simply sounds too good to be true.

I admit right now I’m flying on a cloud of love for Wordpress, all the fun plugins, and the really easy upgrade process I just went through on both my sites.

So, it’s a bad time for help desks that my district actually pays to be sending me “help” like this.

As you probably already know, all that (name of expensive, crummy application removed just to be nice) requires in this situation is for “others” to have “read only” access to all files in the (Crummy App) folder.

Your inability to change permissions is an issue with MacOS Finder, not with (Crummy App). We would recommend that you contact Apple or a consultant for assistance with the Finder.

The problem with the failure of authentication may be as simple as typing
the wrong password, or as complex as a bug in the Finder, or it could be
something else.

We would also recommend investigating 3rd party tools to change permissions.

Let me know if I can be of further assistance.
-Crummy App Help Desk Guy

I particularily wonder if men who email help desks get replies like this:

(your problem) may be as simple as typing the wrong password

I’ve never contacted a help desk that didn’t insinuate I was probably just typing in the wrong password. Is it a male to female thing, or is their smug attitude distributed evenly across the genders?